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2018 Fanta Mobile Order & Pay Sweepstakes at McDonald’s®

Frequently Asked Questions (“FAQs”)

The Sweepstakes is subject to the full Official Rules at participating McDonald’s restaurants and in the McDonald’s App or at PlayatMcD.com/fantaorange.

1. What are the dates of the Mobile Order & Pay Sweepstakes?

The Sweepstakes Entry period begins at 12:00:00 a.m. local time on March 5, 2018, and ends at 11:59:59 p.m. local time on April 1, 2018.

2. Who can play the Mobile Order & Pay Sweepstakes?

The Sweepstakes is open only to individuals who are residents of the 50 United States or District of Columbia (the “Territory”) and who are thirteen (13) years of age or older on the Day of participation.

3. How can I enter the Mobile Order & Pay Sweepstakes?

A. By purchasing any size soft drink using Mobile Order & Pay in the McDonald’s App: Once you have downloaded the McDonald’s App, complete the registration process using a valid email address. You will need to enable “Location Services” and include your email address in your app settings in order to use Mobile Order & Pay. Winners will be notified via email or push message. Agreeing to receive push messages from the McDonald’s App is not required, but please consider doing so, so Sponsor has more than one way to contact you if you are a winner. You will automatically receive one (1) Entry into the Sweepstakes when you use Mobile Order & Pay on the McDonald’s App to pay for any order that includes any size soft drink during the Entry Period at any participating McDonald’s restaurant. Note: If due to any mechanical, technical or human error, a purchase of a soft drink can’t be made using Mobile Order & Pay, please refer to the instructions below on how to enter without making a purchase.

B. Via Email Without Making a Purchase: To receive one (1) AMOE Entry without purchasing a soft drink using Mobile Order & Pay, send an email to entry@amoeentry.com and put only the date you are sending the email in numeric format (mm/dd/yy) in the subject line and your first/last name in the body of the email. Note: AMOE Entries must be received by the Redemption Center (see Rule 5) on the same date noted in the subject line or they will be disqualified.

4. What constitutes as a soft drink?

For the purpose of this promotion, “soft drink” means all fountain beverages, like Fanta® Orange, but does not include bottled beverages of any kind, orange juice, apple juice, milk, tea, iced coffees or any smoothie or blended beverages, however dispensed.

5. Can I track my entries for the Mobile Order & Pay Sweepstakes?

There is no online tracking of entries in the Sweepstakes.

6. What are the odds of winning a prize in the Mobile Order & Pay Sweepstakes?

The odds of winning a prize will be determined by the number of entries received.

7. How will winners of the Mobile Order & Pay Sweepstakes be contacted?

Sponsor’s redemption center (the “Redemption Center”) will notify each potential winner by email or push notification (if enabled in Participant’s App Preferences) within the McDonald’s App within approximately two (2) business days after the random prize drawing. Potential winners will need a valid email address in their App Preferences for notification. The potential winner must respond within two (2) business days from when the email or push notification is received. Prize claim documents (“Prize Claim Documents”) will then be sent to potential winner via email and/or mail. The Prize Claim Documents will include a declaration of eligibility/release of liability/prize acceptance and publicity release (where permitted by law), and any other documentation reasonably requested by Sponsor, all of which a potential winner must complete and return within three (3) business days of the date the Prize Claim Documents are sent to the potential winner. If a potential winner is an eligible Minor, the prize may be awarded to or in the name of winner’s parent/legal guardian who must execute all Prize Claim Documents and agree to all obligations and undertakings of a winner, both on behalf of himself/herself and the Minor winner, or the prize may be forfeited in its entirety.

8. When will winners receive their prizes?

Documents that are complete and duly submitted to the Redemption Center within the required period will be verified within approximately four (4) weeks after the Prize Claim Documents are received or as soon thereafter as reasonably practical and, once verified, the winner (or his/her parent/legal guardian if winner is a Minor) will be contacted to coordinate details of the trip.

9. How many times can I enter the Mobile Order & Pay Sweepstakes?

There is a limit of one (1) “Entry” (Mobile Order & Pay or AMOE Entry email) per Participant per Day (regardless of the number of soft drink purchases made using Mobile Order & Pay during any given Day), and a limit of one (1) prize per Participant. Participants may not share an email address with any other participant for purposes of entering the Sweepstakes.

10. What are the technical requirements to participate in the Mobile Order & Pay Sweepstakes?

Using a Digital Device and/or Operating System not supported by the McDonald’s App may prevent participation in the Sweepstakes. Your Digital Device also must support the Operating System that the McDonald’s App requires for your specific device. While all efforts are made to support current Operating Systems and Digital Devices based on the McDonald’s App System Requirements, new Operating Systems and/or Digital Devices may not be supported if brought to market after the development of this Sweepstakes. Sponsor is not responsible for any browser or device supporting issues.

McDonald’s App System Requirements

  • Android 4.4+
  • iOS 8.0+ compatible with iPhone, iPad and iPod Touch

11. Where can I get a copy of the Official Rules?

The Official Rules will be available at participating McDonald’s restaurants and in the McDonald’s App. To receive a copy of the Official Rules by mail, mail a self-addressed stamped envelope (SASE) to Redemption Center, Fanta’s Mobile Order & Pay Sweepstakes Official Rules Request, P.O. Box 1132, Chicago, IL 60690. All requests must be postmarked by June 15, 2018, and received by June 22, 2018. Vermont residents may omit return postage. Limit one (1) request per outer envelope.

12. Where can I get a Winners List?

For a list of Official Winners, mail a #10 SASE to Redemption Center: Fanta Mobile Order & Pay Sweepstakes Winners List Request, P.O. Box 1132, Chicago, IL 60690. All requests must be postmarked by June 15, 2018, and received by June 22, 2018. Limit one (1) request per outer envelope. The list will be available when the Sweepstakes is officially over and the prizes have been verified and awarded.

13. Who is the Sponsor of this Sweepstakes?

McDonald’s USA, LLC, 2111 McDonald’s Drive, Oak Brook, IL 60523.

©2018 McDonald’s. ©2018 The Coca-Cola Company. “Fanta” is a registered Trademark of The Coca-Cola Company. All rights reserved.

For more information about the Sweepstakes, see the Official Rules.

If you have a technical question regarding the use of the McDonald’s App, please visit https://www.mcdonalds.com/us/en-us/contact-us/mobile-app-questions.html and complete our contact form or call 800-244-6227 and select Mobile App option.