McDonald's Mobile Order and Pay Faqs

FAQs

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Check out our list of FAQs below:

1. What are the dates of the Mobile Order & Pay Sweepstakes?

NFL Super Bowl LII Entry Period (“Entry Period I”): Sweepstakes Entry Period I begins at 12:00:00 a.m. local time on January 1, 2018, and ends at 11:59:59 p.m. local time on January 14, 2018. Entry Period I provides eligible participants the chance to win a trip to the Super Bowl or a $500 NFLShop.com gift card.

NFLShop.com Gift Card Entry Period (“Entry Period II”): Sweepstakes Entry Period II begins at 12:00:00 a.m. local time on January 15, 2018, and ends at 11:59:59 p.m. local time on February 4, 2018. Entry Period II provides eligible participants with the chance to win $1,500 and $500 NFLShop.com gift cards.

2. Who can play the Mobile Order & Pay Sweepstakes?

The Sweepstakes is open only to individuals who are residents of the Territory and who are thirteen (13) years of age or older on the Day of participation.

Certain employees, agents, owner operators and independent contractors of McDonald’s USA, LLC and McDonald’s franchise restaurants, the NFL Entities (as defined in the Official Rules), and any immediate family member of, or anyone who resides in the same household as, any person in any of the preceding categories are not eligible. For complete eligibility requirements, including those who are not eligible, please see Rule 2 of the Official Rules.

3. How can I enter the Mobile Order & Pay Sweepstakes?

There are two Entry Periods and two (2) ways to enter the Sweepstakes during each Entry Period:

A.

By Making a Purchase Using Mobile Order & Pay in
     the McDonald’s App:

Once you have downloaded the McDonald’s App, complete the registration process including providing a valid email address. You will need to enable “Location Services” and include your email address in your app settings in order to use Mobile Order & Pay. Winners will be notified via email or push message from the McDonald’s App. Agreeing to receive push messages from the McDonald’s App is not required, but please consider doing so, so Sponsor has more than one way to contact you if you are a winner. You will automatically receive one (1) entry into the Sweepstakes (an “Entry”) when you use Mobile Order & Pay on the McDonald’s App to complete a purchase for menu items during either Entry Period at any participating McDonald’s restaurant. You can receive two (2) Entries into the Sweepstakes when you complete a purchase of any Signature Crafted Sandwich (Extra Value Meal or à la carte) during either Entry Period at any participating McDonald’s restaurant. Note: If due to any mechanical, technical or human error, you are not able to place an order using Mobile Order & Pay, please refer to the instructions below on how to enter without making a purchase.

B.

Via Email Without Making a Purchase:

To receive two (2) AMOE Entries without making a purchase or using Mobile Order & Pay, send an email to entry@amoeentry.com and put only the date you are sending the email in numeric format (mm/dd/yy) in the subject line and your first/last name in the body of the email. Note: AMOE Entries must be received by the Redemption Center on the same date noted in the subject line or they will be disqualified.

4. Can I track my entries for the Mobile Order & Pay Sweepstakes?

There is no online tracking of entries in the Sweepstakes.

5. What are the odds of winning a prize in the Mobile Order & Pay Sweepstakes?

Odds of winning a Grand Prize is determined by the number of Entries received throughout the corresponding Entry Period; the odds of winning a Daily Prize are determined by the number of entries received for the corresponding day’s drawing.

6. What are the prizes?

Entry Period I (January 1 to -  14, 2018):

One (1) Grand Prize: A trip for two (2) to Super Bowl LII on Sunday, February 4, 2018. Prize includes a three (3) day, two (2) night (Feb. 3 to -  Feb. 5, 2018) trip for winner and one (1) guest to Minneapolis, MN, including solely: round-trip, coach-class air travel for winner and one (1) guest, from a major commercial airport near winner’s home (as determined by Sponsor), ground transportation between airport and hotel and hotel and game, two (2) night hotel accommodations (one standard, double-occupancy room) in Sponsor’s sole discretion, two (2) game tickets, and $1,500 in NFLShop.com gift cards for winner, ARV: $10,300.

Fourteen (14) Daily Prizes (1/day): A $500 NFLShop.com gift card, valid for the purchase of merchandise at NFLShop.com, ARV: $500 each. Prize is subject to NFLShop.com terms and conditions at https://nfl.custhelp.com/app/answers/detail/a_id/12.

Entry Period II (Jan. 15 to -  Feb. 4):

Six (6) Grand Prizes: $1,500 in NFLShop.com gift cards valid for the purchase of merchandise at NFLShop.com, ARV: $1,500 each. Prize is subject to NFLShop.com terms and conditions at https://nfl.custhelp.com/app/answers/detail/a_id/12.

Sixty-Three (63) Daily Prizes (3/day): A $500 NFLShop.com gift card, valid for the purchase of merchandise at NFLShop.com, ARV: $500 each. Prize is subject to NFLShop.com terms and conditions at https://nfl.custhelp.com/app/answers/detail/a_id/12.

7. How will winners of the Mobile Order & Pay Sweepstakes be contacted?

Sponsor’s redemption center (the “Redemption Center”) will contact each potential winner by email and/or push notification (if enabled in Participant’s App Preferences) within the McDonald’s App within approximately two (2) business days after the random prize drawing. Potential winner will need a valid email address in the App Preferences for notification. The potential winner must respond within two (2) business days of receipt of email or push notification. Prize claim documents (“Prize Claim Documents”) will then be sent to potential winner via email and/or mail. The Prize Claim Documents will include a declaration of eligibility/release of liability/prize acceptance and publicity release (where permitted by law), and any other documentation reasonably requested by Sponsor, all of which a potential winner must complete and return within two (2) business days of the date the Prize Claim Documents are sent to the potential winner. If a potential winner is an eligible Minor, the prize may be awarded to or in the name of winner’s parent/legal guardian who must execute all Prize Claim Documents and agree to all obligations and undertakings of a winner, both on behalf of himself/herself and the Minor winner, or the prize may be forfeited in its entirety.

8. When will winners receive their prizes?

Documents that are complete and duly submitted to the Redemption Center within the required period will be verified as soon thereafter as reasonably practical, and once verified, the winner (or his/her parent/legal guardian if winner is a Minor) will be contacted to coordinate details of the prize/prize delivery.

9. How many times can I enter the Mobile Order & Pay Sweepstakes?

There is a limit of one (1) entry transaction (Mobile Order & Pay purchase or AMOE Entry email for one or two Entries) per Participant per Day (regardless of the number of Mobile Order & Pay purchases or AMOE Entries that a Participant completes or submits during any given Day), and a limit of one (1) Grand Prize and one Daily Prize per Participant. Participants may not share an email address with any other participant for purposes of entering the Sweepstakes.

10. What are the technical requirements to participate in the Mobile Order & Pay Sweepstakes?

Using a Digital Device and/or Operating System not supported by the McDonald’s App may prevent participation in the Sweepstakes. Your Digital Device also must support the Operating System that the McDonald’s App requires for your specific device. While all efforts are made to support current Operating Systems and Digital Devices based on the McDonald’s App System Requirements, new Operating Systems and/or Digital Devices may not be supported if brought to market after the development of this Sweepstakes. Sponsor is not responsible for any browser or device supporting issues.

McDonald’s App System Requirements:

  • •   Android™ 4.4+
  • •   iOS 8.0+ compatible with iPhone, iPad and iPod Touch

11. Where can I get a copy of the Official Rules?

The Official Rules are available at PlayatMcD.com/mobileorder and in the McDonald’s App. To receive a copy of the Official Rules by mail, mail a self-addressed, stamped envelope to Redemption Center, McDonald’s Mobile Order & Pay Sweepstakes Official Rules Request, P.O. Box 1132, Chicago, IL 60690. All requests must be postmarked by May 26, 2018, and received by May 31, 2018. Vermont residents may omit return postage. Limit one (1) request per outer envelope.

12. Where can I get a Winners List?

For a list of Official Winners, mail a #10 self-addressed, stamped envelope to Redemption Center: Mobile Order & Pay Sweepstakes Winners List Request, P.O. Box 1132, Chicago, IL 60690. All requests must be postmarked by May 26, 2018, and received by May 31, 2018. Limit one (1) request per outer envelope. The list will be available when the Sweepstakes is officially over and the prizes have been verified and awarded.

13. Who is the Sponsor of this Sweepstakes?

McDonald’s USA, LLC is the sponsor is this Sweepstakes. The NFL Entities (as defined in the Official Rules) have not offered or sponsored this sweepstakes in any way. The NFL Entities will have no liability or responsibility for any claim arising in connection with participation in this Sweepstakes or any prize awarded and have not offered or sponsored this Sweepstakes in any way.


For more information about the Sweepstakes, see the Official Rules.



If you have a technical question regarding the use of the McDonald’s App, please visit https://www.mcdonalds.com/us/en-us/contact-us/mobile-app-questions.html and complete our contact form or call 800-244-6227 and select Mobile App option.